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At OAKCREEKSALES, we strive to provide high-quality chairs that meet your expectations. However, if you’re not completely satisfied with your purchase, we’re here to make the return process as smooth and straightforward as possible.
Key Return Information
Return Window: 30 days from the date of delivery
Restocking Fee: None ($0.00)
Return Method: By mail
Return Shipping (Defective or Damaged Items): Free (a prepaid return label will be provided)
Return Shipping (Change of Mind): Customer is responsible for return shipping costs
Refund Processing Time: Within 10 business days after the return has been approved
How to Start a Return
To request a return, please email us at support@oakcreeksales.com and include the following information:
- Your full name and order number
- The chair or item you would like to return
- The reason for the return (such as damage, wrong item, defect, or change of mind)
Important: Returns sent without prior authorization cannot be accepted. After your request is approved, we’ll provide the return address along with detailed instructions for completing the return.
Return Eligibility
To be eligible for a return, your item must meet the following requirements:
- The product must be unused and remain in the same condition in which it was delivered.
- It must include the original packaging, tags, manuals, and any accessories that came with the item.
Return Shipping Policy
We believe in providing clear and transparent information regarding return shipping.
Defective or Damaged Items
If your chair arrives damaged or has a manufacturing defect, OAKCREEKSALES will cover the return shipping cost by providing a prepaid return shipping label.
Customer-Initiated Returns
If you decide to return an item because you’ve changed your mind or ordered the wrong product, you’ll be responsible for the return shipping charges. Any original shipping fees, if applicable, are non-refundable.
Damages & Issues
Please inspect your order promptly after it has been delivered.
Shipping Damage
If your package arrives damaged during transit, contact us as soon as possible so we can assist you and, if necessary, begin the shipping claim process.
Incorrect or Defective Items
If you receive the wrong chair or discover a defective product, please notify us within the 30-day return period so we can resolve the issue as quickly as possible.
Refunds
Once your returned item has been received and inspected, we’ll send you an email confirming whether your refund has been approved.
Approved Returns
If your return is approved, your refund will be issued using the same payment method used for the original purchase.
Processing Time
Please allow up to 10 business days for your refund to be processed after approval. Depending on your financial institution or card provider, it may take additional time for the refund to appear in your account.
Exchanges
If you’d prefer a different chair or another product, we recommend returning the original item first. After your return has been approved, you can place a new order for your preferred replacement.
Contact Us
If you have any questions regarding this Return & Refund Policy, please don’t hesitate to contact us.
Email: support@oakcreeksales.com
Phone: +1 410-745-3193
Address: 25939 Royal Oak Rd, Royal Oak, MD 21662, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
For more information, please visit our Shipping Policy, Privacy Policy, Terms of Service, FAQs, Contact Us pages.